Got a question about a print, fabric, or order? We'd love to hear from you. Choose the channel that suits you — we reply within one business day.
Fill in the form below and we'll get back to you within one business day. For urgent requests, WhatsApp is fastest.
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Most of our customers' questions are answered below. If yours isn't here, drop us a message above.
All Hoca fabric is printed to order at our Penang studio. Production takes 5 business days, plus shipping:
• West Malaysia: 3–5 days · East Malaysia: 5–8 days · ASEAN: 7–14 days
Need it faster? Choose Express courier at checkout for next-day delivery within Peninsular Malaysia.
Yes — we strongly recommend it. A 21 × 18 cm swatch is just RM 8 and lets you see exact colors, fabric hand, and pattern scale.
Order swatches from any product page, or grab a free swatch sample pack when you're new to Hoca.
Because every order is custom-printed, we don't accept returns for change of mind. But we have a 30-day quality guarantee — if there's a print defect or color issue, email returns@hoca.com with photos and we'll reprint or refund.
Yes — we ship throughout ASEAN (Singapore, Thailand, Indonesia, Philippines, Vietnam, Brunei) starting at RM 65. For other countries, please contact us with your full address for a custom quote.
Most of our designers offer custom edits — recoloring to your palette or resizing the pattern repeat. Lead time is typically 3–5 extra working days, with no minimum order.
Contact the artist directly via the link on each product page, or send us your brief through the form above.
We have a step-by-step curtain measurement guide with photos. Or, share your window dimensions over WhatsApp and we'll help calculate the right yardage and finishing.
Yes! Our Penang studio welcomes visitors by appointment, Mon–Fri 10am–5pm. See, touch, and smell our 25 fabric bases in person — and meet the team. Book via the form above with topic "Studio visit appointment".
Yes. We print exclusively with water-based reactive inks that are OEKO-TEX Standard 100 certified — safe for direct skin contact, including baby items and sheet sets.
Drop by to see our 25 fabric bases in person, browse the swatch library, and meet the team. By appointment only.
Studio & Showroom
No. 12, Lebuh Macallum
George Town, 10300 Penang
Malaysia